Frequently asked questions

You can make a reservation through our website or contact us directly by email or telephone. When making a reservation, please provide:

• Full name and contact details.
• Pick-up and return dates and times.
• Preferred vehicle category.
• Pick-up and return locations.
• Number of passengers.
• Any additional requirements, such as child seats or additional drivers. A reservation is confirmed when you receive written confirmation from Narvik Rent a Car.

A confirmed reservation guarantees the agreed vehicle category, subject to the booking conditions. We reserve the right to provide an equivalent or upgraded vehicle if circumstances require it. We will make reasonable efforts to provide the vehicle originally requested.

Yes. Contact us as soon as possible if you need to change your rental dates, times, vehicle category or pick-up location. Changes are subject to availability and may affect the rental price.

Please inform us immediately if your flight, train or other transport is delayed. We understand that travel in Northern Norway can be affected by weather and transport disruptions. However, we cannot guarantee that staff will be available indefinitely without prior notification. If you arrive significantly later than agreed, we may need to arrange another pick-up solution.

If you do not arrive at the agreed time and have not contacted us, we may consider the reservation a no-show. Any applicable cancellation or no-show charges will be determined by the reservation conditions.

Yes. Cancellation conditions depend on the booking type and applicable reservation agreement. For bookings subject to our published cancellation policy, cancellations made less than 48 hours before the rental period may result in the deposit being non-refundable. Please contact us before cancelling if your travel plans change.

A deposit or payment guarantee may be required before the vehicle is released. The amount and payment method depend on the vehicle category, rental duration and agreed insurance conditions. The vehicle will not necessarily be released if the required deposit or payment guarantee has not been provided.

Our standard minimum age requirement is 23 years. Exceptions may be considered by prior agreement with Narvik Rent a Car. All drivers must hold a valid driving licence and meet the requirements specified in the rental agreement. Certain vehicle categories may have additional age requirements.

Drivers must normally have held a valid driving licence for at least one year. The licence must be valid for the vehicle category being rented.

All drivers must present:

• Original, valid driving licence.
• Valid passport or national identification document.
• Additional identification or documentation if requested.
• International Driving Permit (IDP), where required. We reserve the right to refuse vehicle collection if the required documents cannot be presented or verified.

Drivers holding licences issued outside the EU/EEA may be required to present an International Driving Permit together with their original driving licence. An International Driving Permit is a supplementary document and does not replace the original driving licence. Requirements depend on the country that issued the licence and applicable regulations.

Only drivers approved and registered in the rental agreement are permitted to drive the vehicle. Allowing an unauthorised person to drive is a breach of the rental agreement and may affect insurance coverage. The main renter remains responsible for ensuring that all drivers are properly registered.

Additional drivers must be approved before driving the vehicle. The additional driver must:

• Be present when the additional driver is registered, unless otherwise agreed.
• Present an original valid driving licence.
• Provide the required identification and contact details.
• Meet the same applicable age and driving licence requirements.
• Sign or otherwise accept the relevant rental documentation. Additional driver charges may apply. For certain vehicles, including vans, an additional driver fee of NOK 1,950 for the entire rental period may apply where confirmed. The applicable price will be confirmed before approval.

Normally, no. The main renter must be present to present the required documents, complete the rental agreement and accept responsibility for the vehicle. Any exception must be approved by Narvik Rent a Car in advance.

Narvik Rent a Car provides agreed pick-up arrangements at locations including:

• Harstad/Narvik Airport, Evenes.
• Narvik Railway Station.
• Narvik Harbour.
• Narvik Main Bus Station.
• Other agreed locations upon request. Please note that Narvik Rent a Car does not operate a permanent rental office at Narvik Railway Station. Pick-up at the railway station is subject to staff availability and prior arrangements.

Your pick-up instructions will be sent before arrival. For airport self-pick-up, you will receive information about the agreed parking area and key collection procedure. The renter is responsible for paying any applicable parking charge before leaving the parking area. Please follow the instructions provided by our staff.

Before leaving the pick-up location, inspect the vehicle carefully. Check:

• Exterior bodywork and paintwork.
• Windscreen and other windows.
• Tyres and wheels.
• Mirrors and lights.
• Interior, seats and dashboard.
• Fuel level.
• Existing damage.
• Vehicle equipment and accessories. Take photographs or videos of the vehicle from all sides. Any damage or defects not listed in the vehicle condition report must be reported to us before departure. By collecting and using the vehicle, you acknowledge the documented vehicle condition, subject to any additional damage reported before departure.

All known damage should be recorded in the vehicle condition report. Existing damage will not be charged to the renter as new damage, provided it has been properly documented. If you discover damage that is not recorded, contact us immediately and provide photographs.

If you believe the vehicle is unsafe, unsuitable or materially different from the agreed category, contact us before driving away. We will assess the situation and, where possible, offer an appropriate alternative. Do not drive a vehicle that you believe is unsafe.

Yes, subject to the rental agreement, vehicle restrictions and applicable road regulations. The renter is responsible for checking road conditions and ensuring that the vehicle is suitable for the intended journey. Some roads, mountain routes and seasonal conditions may be unsuitable for certain vehicles.

Driving outside Norway requires prior written approval from Narvik Rent a Car. You must inform us of:

• Destination country.
• Planned travel dates.
• Intended route, if requested. Cross-border travel without written approval is not permitted. Additional insurance or documentation requirements may apply.

Our standard rental price includes an average allowance of 200 kilometres per rental day, unless otherwise stated in your booking confirmation or rental agreement. Additional kilometres are charged at NOK 4 per kilometre unless another rate has been agreed in writing. The total mileage allowance and any additional charges will be specified in the rental agreement. An unlimited mileage option may be purchased when available; your booking confirmation and rental agreement specify what applies.

Yes, subject to availability and prior approval. Contact us before the original return time if you need to keep the vehicle longer. An extension is only confirmed when approved by Narvik Rent a Car. Continuing to use the vehicle without an approved extension may constitute a breach of the rental agreement.

Yes, but please inform us in advance. Early return does not automatically entitle the renter to a refund for unused rental days. Any refund depends on the applicable booking conditions and written agreement.

The vehicle must be used responsibly and in accordance with its intended purpose. Particular care is required on gravel roads, mountain roads, construction roads and other difficult surfaces. Damage caused by careless driving, unsuitable road use or prohibited driving conditions may be the renter's responsibility under the rental agreement and applicable insurance terms.

The vehicle may only be used for the purpose agreed at the time of booking. Commercial transport, delivery services, paid passenger transport, competitions, off-road driving or other specialised use require prior approval.

No. Smoking and vaping are prohibited in all our rental vehicles. Special cleaning and restoration charges may apply if smoking or vaping has occurred.

Pets are only permitted with prior approval. The renter is responsible for ensuring that animals are properly secured and that the vehicle is returned clean and free from excessive hair, dirt and odours. Additional cleaning charges may apply where necessary.

No. The number of passengers must never exceed the vehicle's registered seating capacity. All passengers must use the appropriate seat belts. The renter is responsible for ensuring that children use legally required child safety equipment.

The renter is responsible for tolls, parking fees, traffic fines and other charges arising during the rental period. This includes charges received after the vehicle has been returned but relating to the rental period. An administration fee may apply when Narvik Rent a Car must identify the renter, process or forward such charges. The renter remains responsible for complying with all applicable traffic and parking regulations.

The insurance products included in your rental depend on the selected booking rate and rental agreement. Your agreement will specify the applicable insurance coverage and any excess. Please check the insurance section before signing the contract.

An insurance excess is the amount the renter may have to pay towards a covered damage or theft claim. The applicable excess depends on the vehicle and selected insurance package. Your rental agreement specifies the amount applicable to your rental.

Additional insurance or excess-reduction options may be available. Please ask us before collecting the vehicle. Any additional protection must be expressly included in the rental agreement.

If an accident occurs: 1. Stop immediately and secure the accident scene. 2. Check whether anyone is injured and contact emergency services if necessary. 3. Contact the police when required by law or when the circumstances require it. 4. Contact Narvik Rent a Car as soon as possible. 5. Take photographs of the vehicles, damage, road conditions and accident location. 6. Obtain the other party's contact and insurance information. 7. Complete an accident report. 8. Do not admit liability or make agreements on behalf of the company. All accidents and damage must be reported immediately.

Contact Narvik Rent a Car immediately if you experience mechanical problems, warning lights, unusual noises or other technical issues. Stop driving if continuing could cause additional damage or create a safety risk. Do not arrange repairs or replacement parts without our prior approval, except where immediate action is necessary to prevent danger or further damage.

Repairs require prior approval from Narvik Rent a Car, except where immediate action is necessary to prevent danger or further damage. We will advise where the vehicle should be inspected or repaired. Unauthorised repairs may not be reimbursed.

Stop in a safe location and contact us. Provide photographs of the damaged tyre and the vehicle's location. Do not continue driving on a flat or seriously damaged tyre. The renter may be responsible for tyre damage caused by road hazards, impacts, incorrect tyre pressure or negligent use, depending on the circumstances and insurance terms.

Report windscreen damage immediately. Take photographs and provide the location and circumstances. The renter's financial responsibility depends on the insurance coverage and excess specified in the rental agreement.

Contact the police immediately and obtain a police report. Notify Narvik Rent a Car without delay. All keys, documents and relevant information must be provided to the company. Failure to follow reporting requirements may affect insurance coverage and the renter's liability.

Any damage occurring during the rental period must be reported immediately. The renter must cooperate with the company's investigation and provide accurate information. Depending on the circumstances, the renter may be responsible for:

• The applicable insurance excess.
• Damage not covered by insurance.
• Missing or damaged accessories.
• Additional recovery or towing costs where applicable.
• Other documented costs recoverable under the rental agreement and applicable law. Each damage incident is assessed individually.

The vehicle must be returned to the location specified in the rental agreement or separately agreed in writing. For airport rentals at Evenes, the designated Low Cost Parking 24 area may be the return location, subject to your booking arrangements. Alternative return locations are not permitted without prior written approval.

A vehicle should normally be handed over directly to a Narvik Rent a Car representative. Unattended returns are not automatically accepted. If you have received prior approval for an unattended return, you must:

• Contact us and confirm the exact parking location.
• Send photographs of the entire vehicle.
• Photograph the dashboard and mileage.
• Photograph the fuel level.
• Report any new damage.
• Return all keys and accessories as instructed. The renter remains responsible for the vehicle until the return has been completed in accordance with the agreed procedure.

Vehicles are normally supplied with a full tank and must be returned with a full tank. If the vehicle is returned with less fuel than agreed, the renter may be charged for the missing fuel and any applicable refuelling service fee. Please retain your fuel receipt if requested.

Yes. The vehicle must be returned in a reasonably clean condition, both inside and outside. Please remove:

• Personal belongings.
• Rubbish and food waste.
• Excessive dirt and sand.
• Pet hair, where pets were approved. Additional cleaning charges may apply for excessive dirt, smoking, stains, unpleasant odours or other cleaning requirements beyond normal use.

The vehicle must be returned at the agreed date, time and location. If you anticipate a delay, contact us immediately. An unauthorised late return may result in additional rental charges, calculated according to the applicable rental agreement.

All equipment supplied with the vehicle must be returned, including:

• Vehicle keys.
• Registration and vehicle documents, where supplied.
• Fuel cards, where supplied.
• Parking permits.
• Charging cables, where applicable.
• Child seats and other accessories.
• Any other equipment belonging to Narvik Rent a Car. Missing or damaged equipment may be charged to the renter.

The rental is completed when the vehicle has been returned at the agreed location, the keys and required equipment have been handed over, and the return procedure has been completed in accordance with the rental agreement. The renter must report any damage that occurred during the rental period. The company may need to conduct a final inspection after return, including checking areas that cannot reasonably be inspected immediately.

Accepted payment methods will be confirmed during booking or before vehicle collection. The main renter must ensure that the agreed rental charges and any required deposit are paid.

Payment by another person or company must be agreed with Narvik Rent a Car in advance. The person signing the rental agreement remains responsible for the obligations under that agreement unless otherwise expressly agreed.

Yes, where applicable under the rental agreement. Examples include:

• Toll road charges.
• Parking fees and fines.
• Traffic violations.
• Missing fuel.
• Additional mileage.
• Late return charges.
• Damage and missing equipment.
• Excessive cleaning.
• Recovery and towing costs.
• Applicable administration fees. Where possible, supporting documentation will be provided.

Please contact us in writing and explain which charge you dispute. Include your booking reference, rental dates and any relevant photographs, receipts or other documentation. We take customer feedback seriously and will review the matter.

Invoices must be paid by the stated due date. Overdue amounts may be subject to statutory late-payment interest and lawful collection costs. Unpaid claims may be referred to a debt collection agency in accordance with applicable Norwegian law.

Yes, we offer agreed pick-up and return arrangements at Harstad/Narvik Airport, Evenes. The service must be arranged in advance. Additional charges may apply depending on the time and service requested.

If a technical problem occurs that is attributable to the vehicle or its maintenance, contact us immediately. We will assess the situation and, where reasonably possible, arrange assistance or an alternative vehicle. Replacement vehicles are subject to availability and cannot always be guaranteed immediately. If a replacement cannot be arranged, contact your travel insurer to ask what assistance or coverage is available.

You may request a specific vehicle, but reservations are generally based on vehicle category rather than a guaranteed make or model, unless expressly confirmed in writing.

Child seats and booster seats may be available upon request. Please inform us of the child's age and approximate weight when booking so we can arrange suitable equipment. Availability should be confirmed in advance.

Yes. We offer vehicles with both automatic and manual transmissions, depending on availability and vehicle category. Please specify your preference when booking.

Yes, 9-seat vehicles may be available depending on the rental period and fleet availability. Please book in advance, especially during the high season.

For questions, changes, assistance or other rental-related matters, please use the contact details provided in your booking confirmation or rental agreement. We recommend contacting us directly rather than relying exclusively on third-party booking platforms or map information.

Provide accurate details, ensure all drivers are approved and pay the agreed charges. Use and protect the vehicle responsibly, follow the manufacturer’s instructions and check oil, coolant and tyre pressure when appropriate. Report accidents, damage and technical problems immediately. Follow the agreed insurance and cross-border restrictions, and return the vehicle, keys, documents and accessories at the agreed place and time. Follow Norwegian traffic laws and other applicable legal requirements. This FAQ is general information; the signed rental agreement, rental conditions and written special arrangements govern your rental.